In 2010, Mark co-founded Optimo Care Group with Richard Walker. Over the past 10 years Optimo has gone from strength to strength, becoming a market leading regional care provider delivering over 25,000 visits every week to service users in the community.
In addition to my role at Optimo Care Group, I am a trustee of two local charities whose aims are to build a stronger community and enrich lives by supporting individuals and organisations in need. This work complements my role at Optimo Care Group and enables me to make a real and tangible difference to my local community.
At Optimo, I help lead the Business Development aspect of the business. Focusing on acquisitions, marketing, highlighting and reducing inefficiencies in existing business processes, and mobilising new technologies into the business to drive Optimo forward.
From 1997 to 2015 I worked for 3 other Recruitment Agencies within different sectors of the market, from Commercial, Driving, Logistics, Manufacturing and latterly within the Retail sector. I worked with Blue chip retailers to recruit and supply National Merchandising Managers and Team Installation Staff.
Although I still loved the all-encompassing role in 2015 I decided to look for a career within a Company rather than a Recruitment Agency. I was delighted to be offered the position as Group Recruitment Manager for the Optimocare Group of Companies.
Having no previous experience working within the Care sector I found the role a real challenge for the first few months however, the other Senior Managers, Registered Managers, Operations and wider Teams were so supportive. I soon settled in and now five years later I feel like I have been part of the Group forever. My current role includes the delivery of a first class recruitment service to all areas of the business, working with Care Service Managers to ensure that we have healthy pipelines of quality candidates for each area. Also that all recruitment activity is conducted in line with best practice and regulatory requirement including sector specific CQC.
In 2019 an opportunity arose within in the group for a new role which was been developed for a Business Compliance Manager, due to the knowledge and skills I had gained in my previous the role I was successful and I’m now the head of department for Compliance I over see a number of teams for Assessment and Review Officers, Electronic Call Monitoring Teams and Compliance Officers. I have developed a new team within the Central Contact Team which is a real benefit to the company in supporting our out of hours services and I’m excited to be able to develop on this team.
Within each role I have been able to support staff and I have enjoyed and continue to enjoy problem solving and making a difference to our services and the local community. I believe that the support I have received from the hands-on training with other members of the team has enabled me to develop on the job and my skills to develop through my roles.
I have always loved working for the company and I feel very privileged to have had the opportunities to develop and progress and to help our services deliver a service to be proud of.