PRIDE

Delivering our Vision

We have core organisational values to support the delivery of our vision. Our Values:

• Support our vision
• Shape our culture
• Reflect what we value
• Provide clear direction for employees
• Ensure employees know what is expected of them and they can expect from others

We have developed a Behaviour Framework that provides clear guidance to our staff so that they can deliver on the promises made in our vision and values.  Behaviours demonstrate the attitude and approach we take to work, they are:

• How we do things
• How we treat others
• What we say and how we say it
• How we expect to be treated.

Person Centred

• Putting the individual at the heart of our service
• Delivering person centred, outcome focussed services.
• Personalising services to support individuals to achieve good outcomes
• Well planned care that ensures continuity and quality
• Ensuring people’s safety
• Fully assessing and managing risk without being risk averse.
• Kind, caring, compassionate services that support dignity & respect and promote independence, choice and control
• Person centred approaches to managing and supporting staff members 
• Respectful, positive working relationships
• Valuing individuals
• Promoting and valuing equality and diversity
• Protecting people from bullying, harassment, abuse and avoidable harm.

Responsive

• Well-coordinated and planned services
• Effective services that deliver outcomes for individuals
• Delivering services that anticipate and are responsive to people’s needs.
• Sensitive, caring and respectful support
• Services with capacity and flexibility to meet individuals’ needs and the demand for services
• Ability to respond effectively to changes in need
• Meeting/exceeding expectations
• Being individually accountable and responsible
• Working in partnership
• Strong leadership within services

Innovative

• Continuously developing and improving services
• Continuously striving to innovate, improve and develop our services.
• Seeking commitment to improvement from every employee at every level
• Seeking ways to improve an individual’s service every day
• Seeking innovative ways to improve services including the use of technology
• Using the ‘Mum Test’ to check whether our services are good enough and drive improvement
• Seeking and taking opportunities to develop skills, knowledge through informal/formal training

Delight

• Ensuring every individual service user, other customers, commissioners and stakeholders are delighted by the service received
• Delivering high levels of customer service and seeking to exceed expectations
• Strong commitment to customer service
• Asking ourselves ‘how could we do it better’
• Going the extra mile
• Exceeding expectations
• Doing the little things that make a difference
• Taking pride in delivering a high quality service
• Exceeding contractual and regulatory obligations

Engagement

• Recognising the value of engaging with service users, other stakeholders and staff to improve and develop our services.
• Providing opportunities for staff, service users and other stakeholders to engage fully in the organisation
• Empowering service users to shape and control their service
• Supporting people to express their views and be involved in decisions that affect them
• Involving staff at all levels in improving and developing services
• Excellent communication at all levels within the organisation both internally and externally with service users, customers, commissioners and other stakeholders
• Valuing our employees and ensuring recognition for a job well done